Shipping policy
From order confirmation to final delivery, we keep your shipment clear, trackable, and supported.
Once your order has shipped, you’ll receive a tracking number by email. Use our tracking page to follow the latest delivery status.
Processing
Orders are usually processed within 1–3 business days after availability is confirmed. During peak periods, processing may take slightly longer.
Delivery Time
Delivery time depends on your location and selected shipping method. Most orders arrive within 4–15 business days after dispatch.
Middle East
For Middle East destinations, standard delivery is estimated at 9–14 business days after dispatch. Depending on customs clearance, regional handling, address accuracy, local courier processing, country restrictions, or additional monitoring, some deliveries may take 15–20 business days.
Europe
For European destinations, including Germany, standard delivery is estimated at 4–7 business days after dispatch. Based on carrier performance, most Germany deliveries fall within this timeframe. Some deliveries may take 8–10 business days, while a small number may take 11+ business days depending on customs clearance, regional handling, address accuracy, local courier processing, country restrictions, or additional monitoring.
Shipping Rates
Shipping rates are calculated at checkout based on your delivery address and chosen delivery option.
International
We ship internationally. Delivery times may vary by country, and customs duties, taxes, or import charges may apply depending on your location.
Customs & Duties
International orders may be subject to customs duties, taxes, import fees, or local charges. These charges are set by the destination country and are the customer’s responsibility where applicable.
Address Accuracy
Please ensure your shipping address is correct at checkout. Incorrect or incomplete addresses may cause delays, failed delivery, or returned parcels.
Delivery Issues
Once an order has been handed to the carrier, delivery is managed by the shipping provider. If your parcel is delayed, lost, stolen, or damaged in transit, contact us and we’ll help guide you through the next step.
Returns
If there is an issue with your order, please contact us. Returns and refunds are handled according to our Returns & Refunds Policy.
Need Help?
For shipping questions, contact us at [email protected] .
